How are shipping costs calculated?
Shipping costs across the US are calculated based on USPS rates.
There is a flat fee for curbside hand delivery to local addresses, ideal for more delicate custom gift baskets. We will be in touch after you place your order to confirm a convenient delivery time.
What is your online returns policy?
We accept returns of most new, unopened, tagged items within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.